At 25ph, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains exactly what personal information we collect when you use our platform, how we use it, who we share it with, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
Clear, honest information about the data 25ph gathers and how it serves you as a Filipino player.
When you register an account with 25ph, we collect basic personal details including your full name, date of birth, email address, and a username of your choice. During the identity verification process required for withdrawals and compliance purposes, we may also request a government-issued ID and proof of address, which are standard requirements for licensed online gaming platforms operating in the Philippines. When you make deposits or withdrawals using local PHP payment channels, transaction details such as amounts, timestamps, and payment method references are recorded to maintain accurate account histories. We also collect technical data automatically when you use our platform, including your IP address, device type, browser version, and session activity logs — this helps us detect suspicious access and keep your account secure. Any communications you send to our support team, including messages submitted through the FAQ page or email, are stored to help us resolve your queries and improve our service. We do not collect sensitive personal information such as biometric data, political opinions, or religious beliefs. All data collection is limited to what is genuinely necessary to operate the platform and comply with applicable Philippine regulations.
The personal information you provide is used primarily to create and manage your 25ph account, process your deposits and withdrawals in Philippine pesos, and verify your identity in line with responsible gaming and anti-fraud obligations. We use your contact details to send you important account notifications, security alerts, and — where you have opted in — updates about promotions available on the platform. Technical and behavioural data collected during your sessions helps us improve platform performance, identify and fix bugs, and personalise your experience across slot games and live casino tables. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be traced back to any individual player. If you contact our support team, your communication history is used solely to resolve your issue and improve the quality of our assistance. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Your data is never used to target you with third-party advertising outside the 25ph platform.
25ph does not sell, rent, or trade your personal information to any third party for commercial purposes — full stop. We share data only with trusted service providers who assist us in operating the platform, such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose personal information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we receive a lawful request or are obligated to do so under applicable legislation. If 25ph undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your gaming history, financial records, or personal details with other players on the platform under any circumstances. Any third-party links that may appear in our content are provided for reference only, and 25ph is not responsible for the privacy practices of external websites. We encourage you to review the privacy policies of any third-party services you choose to use independently.
We apply industry-standard security measures to protect your personal data, including encrypted data transmission, secure server environments, and access controls that limit who within our organisation can view sensitive account information. Passwords are stored using one-way hashing and are never accessible in plain text by any member of our team. We regularly review and update our security practices to address emerging threats and ensure that your data remains protected at all times. Your personal data is retained for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and audit obligations applicable in the Philippines. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any retention periods required by law. Transaction records may be retained for a longer period to satisfy financial compliance requirements, even after your account has been closed. If you believe your account security has been compromised, please update your password immediately and contact our support team using the details in the footer below.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time, and we will provide a clear summary of that information within a reasonable timeframe. If any of your personal details are inaccurate or out of date, you have the right to request a correction, and we will update our records promptly upon verification. You may also request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations that apply. If you wish to withdraw your consent for any optional data processing activities — such as receiving promotional communications — you can do so at any time by updating your account preferences or contacting our support team. You have the right to object to certain types of data processing and to request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please reach out to us using the contact details provided in the footer of this page. We are committed to responding to all data-related requests in a timely and transparent manner, in line with our obligations to Filipino players.
25ph reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When we make material changes, we will notify registered players through the platform or via the email address associated with their account, giving you the opportunity to review the updated terms before continuing to use our services. The date of the most recent revision will always be displayed at the top of this page so you can easily identify when changes were last made. Continued use of the 25ph platform after any updates have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your information. If you have any questions or concerns about this Privacy Policy or how your data is handled, please visit our FAQ page for additional guidance. You may also contact our support team directly using the email address listed in the footer below.
Now that you know how 25ph handles your personal data, you can play with full confidence. Your information stays secure, your rights are respected, and your experience on our Philippines platform remains yours alone. Ready to get started or have more questions? We have got you covered.